Store Policy

🚨No refunds or exchanges will be permitted at this time. ALL SALES ARE FINAL

PLEASE READ BEFORE PLACING YOUR ORDER🚨

 

***Due to the global pandemic our shipping times may vary due to our couriers.***

 

Orders are not processed on Saturday or Sunday.

 

Standard Processing: Please allow up to 7-9 business days to process your order BEFORE shipping. Once customer places an order, they will be provided with an estimated date of delivery. 

 

Standard Shipping: Standard Shipping 3-4 business days. J&P Hair Co is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

 

 J&P Hair Co, is NOT responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. J&P Hair Co IS SOLELY RESPONSIBLE FOR PROCESSING AND THE FULFILLMENT OF YOUR ORDER.

 

At this time we do NOT ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled.

 

We are NOT responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot gurantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. 

 

PLEASE PROVIDE VALID EMAIL ADDRESS + PHONE NUMBER FOR ALL ORDERS PLACED Please double-check the address you entered as mentioned before J&P Hair Co will NOT be held responsible for any packages that are sent to the incorrect address that the customer 

has entered. 

 

**IF YOU ENTERED WRONG MAILING ADRESS PLEASE EMAIL CUSTOMERSERVICE@JPHAIRCO.COM OR TEXT OUR BUSINESS CHAT AT (404)-919-6629 As we will try our best to correct this error ASAP.

 

If order has already shipped with incorrect address, unfortunately the only thing we can do is hope it is returned back, IF returned we will contact customer and reship order. the customer will be responsible for all reshipping costs & handling fees. 

 

BY PURCHASING FROM J&P Hair Co you are AWARE and have FULL understanding of our Return &  Refund Policy and Terms and conditions.